How to find the right CRM supplier

For many businesses, customer relationship management (CRM) can be a large investment. It is therefore vital to choose your supplier carefully. Making the wrong choice could be expensive and even jeopardise your business.

Questions to ask a CRM supplier

• How long has the supplier been established?
• What are the specific costs associated with the product, ie a one-off purchase price, an annual renewable license, a charge per user etc?
• Does the supplier offer any form of evaluation software that allows you to try before you buy?
• How much do they charge for technical support?
• Does the supplier provide consultancy and, if so, at what rates?
• Is the system scalable?
• If your customer base grows, will the system expand to cope?
• Can the supplier recommend any third-party developers that make use of their core CRM products?
• Is there an active, independent user group where you can freely exchange experience and ideas?
• Can the supplier provide references for businesses in your industry sector that use their software?
• Do they offer training in the CRM solution and, if so, at what typical cost?

 

Find out more about CRM’s and how they can transform your business on our blog pages at mycorecrm.co.uk